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Three Questions That Relate to the Issue of Change Management Within Organisations, Based on the Story Who Moved My Cheese?



An inevitable difficulty for any organisation, which exists in a competitive and changing environment, is organisational modification (Huang & & Huang, 2009). Such organisations often face resistance to change for many factors. Without addressing the forces of change, an organisation risks its very presence in a significantly competitive environment. This work will attend to three questions that associate with issue of change management within organisations, based upon the story Who moved my Cheese?

Q. 2 When analysing Kurt Lewin’s modification model, what distinctions do we see in between Hem & & Haw, and Sniff & Scurry. Kurt Lewin’s Modification Management model provides a beneficial tool to describe how organisation change works (MindTools, 2015). This design defines three phases in the procedure of changing an organisation. These stages are: thawing– the process of persuading people who are affected by modification that such modification is needed; change intervention– the process where individuals within the organisation alter their work practices or behaviour; and refreezing– supporting and strengthening the change which has been made to guarantee they withstand. This is displayed in Figure 1.

In the story of “Who moved my cheese?”, different attitudes towards modification are displayed by each of the four characters which can be interpreted in terms of Lewin’s model. In the Unfreezing phase, Sniff and Scamper readily welcome the need for modification. Sniff in particular is acutely aware of the signs that modification is happening and is the first to become mindful of the reality. Smell is the real leader of the group and deals with Scurry– the all set offsider– to spring into action. Prior to thawing, they have gotten ready for change by monitoring their environment in an effort to expect any change that might occur. This preparedness allows the mice to adapt to alter rapidly when it does eventually happen. This can be compared to that of Hem and Haw. Prior to the change, their attitude was that their environment would never ever change and are completely unprepared for what did eventually occur. Nevertheless, the process of unfreezing for each of these two human characters is much different. In the case of Haw, although initially in rejection with Hem, he does ultimately see the inevitability of what has occurred and the futility of continuing with the old mindsets. Haw does lower his resistance for change and ultimately accepts the requirement for it, and is freed by his choice. For Hem, however, he is bounded with his reliance on the old ways. He is scared of the unknown and can not let go of his belief that modification is just short-term and the environment will return to what it was. Even when Hem reveals Haw the proof of success by returning with brand-new cheese, he remains doubtful of the requirement for modification. By the end of the story, Hem has not completed the unfreeze stage and appears inevitably predestined for dissolution.

The next stage in Lewin’s model is that of change intervention. Again, Smell and Scoot, through their readiness for change and readiness to adjust, are able to act quickly to the change. They have had their running shoes on hand to adapt to the brand-new obstacle and have the ability to respond right away. They both set off into the unidentified environment together in an effort find a workable resolution to their circumstance. With their favorable attitude, they are not prevented by dead ends and frustrations in ultimately discovering a successful resolution. For Haw, the procedure of change intervention is more a solitary one, due to the lateness of his start in this 2nd stage, but does discover that the procedure of action, even in the unidentified, is a more motivating experience that inaction. Haw’s perseverance through this phase displays how efficient the unfreezing stage was for him. For Haw, the modification procedure was more than finding the brand-new cheese. It was also a change in his attitudes to alter itself. When it comes to Hem, the change intervention is not encountered as he stays in the thawing phase throughout the story.

The last stage of Lewin’s modification design is that of refreezing. For Sniff and Scamper, they embed the modification by ensuring they do not take the new option for approved. They continue to monitor their new environment to make sure there will not be a repeat. They still keep their running shoes on hand prepared for any unanticipated event. For Haw, the refreezing process becomes a comparable experience to that of the mice. He does see the requirement for accepting that modification is something that will always take place. He is able to sustain his modified behaviour of his attitudes to alter by monitoring his environment looking for signals of change that will inevitably take place.

Q3 At First, Hem and Haw both withstood modification. What effect does resistance to alter have on any organisation and what can organisations do to create effective modification programs.

Resistance to change is caused by resistant forces within an organisation that select to support the existing system and conditions (Williams & & McWilliams, p. 121). It can be brought on by various aspects, such as wonder about, self-interest, misunderstanding, as well as an intolerance for modification (Williams & & McWilliams, p. 121). Such resistance can be a natural and easy to understand reaction to alter occasions, however can have a severe effect on the success of an organisation’s modification program. The impacts can vary from slowing the rate of modification to total failure in the modification procedure. Resistance can be apparent in any of the three stages of modification using the Lewin design (Zenska-Mreza, 2015). The ultimate effect of resistance is connected to who in an organisation is involved in the resistance. If, for example, it resistance originates from employees who are essential to the execution of the change, the results can be disastrous. At a leadership level for an organisation, it is especially severe. For instance, in 2007 when Apple released the first iPhone, Steve Ballmer, the CEO of competing Microsoft, stated “there is no opportunity that the iPhone is going to get any substantial market share” (Eichenwald, 2012). Microsoft at that time selected to neglect the hazard of this brand-new item much to its hinderance. The iPhone has actually subsequently dominated the smart device market and Microsoft’s subsequent attempts to compete in this area have actually been a complete failure (Epstein, 2014).

There are many techniques that organisations can adopt to produce effective modification programs. In the thawing phase, management must inform their employees on the requirement for the modification (Williams & & McWilliams, p. 121). In this, they should interact as much change-related details to them to offer the case for change. Stopping working to do this successfully has shown to be typical cause of failure of executing change programs (Williams & & McWilliams, p. 122). Empathy with affected staff can be effective to reveal they know the impacts of the modification on managers and workers. It is frequently crucial to construct powerful unions within an organisation to lobby and carry out change (Williams & & McWilliams, p. 123). Without such assistance, change programs typically fail.

In the Modification Intervention phase, describing the advantages of the modification is an effective strategy to resolve resistance (Williams & & McWilliams, p. 121). This offers the case of self-interest for those included. Involving affected staff in the change intervention is effective by welcoming input where possible in the option. A modification champ who is well concerned and highly positioned in the company has typically found to be efficient during this phase. It is likewise crucial for management to consider such aspects as picking a great time to execute the change to reduce impact as much as possible, and to attempt to deal with task security for those involved. Of those staff who are effected by a modification, training in the new processes and innovation is necessary for a reliable outcome (Williams & & McWilliams, p. 121) as is keeping the pace of modification manageable. Organisations can likewise produce a benefit system when implementing modification to construct inspiration to support the modification over the long term (Tanner, 2015). It is typically essential to prepare for quick wins in the modification procedure to show participants the efficiency of the change. Stopping working to take this technique has actually caused failures. It is essential for leading management to offer a clear vision for the change. Stopping working to do this, and stopping working to eliminate challenges to that vision, can lead to failure of the whole program (Williams & & McWilliams, p. 122). Again, absence of communication about the vision of the modification can result in failure.

In the refreezing stage, it is very important to not declare victory in implementing the stage prior to anchoring in the change into the organisation (Williams & & McWilliams, p. 123). This can often suggest that required work still yet to do is stopped and not finished thus failing to finish the change procedure. Another crucial factor in this phase is to ensure that the modification is properly embedded into the business culture. If this is refrained from doing, it can imply that individuals revert back to their old behaviour and not accomplish the change objectives. Embedding modification into culture can be done by showing to people the direct linking of the modification to improved efficiency, and guaranteeing that people who are promoted fit the brand-new culture (Williams & & McWilliams, p. 123).

Tools that have discovered to be helpful in the modification procedure include using a results-driven modification model. This is the preparation of the modification which focusses on the measuring and getting quick outcomes improvement (Williams & & McWilliams, p. 124). Another method is the General Electric Workout which is an extensive 3 day workshop program including personnel from various levels across the organisation gathered to prepare solutions to resolve particular service issues. A more longer-term strategy is making use of organisational development which is a philosophy to make change an embedded part of the culture of the organisation. This approach includes a modification agent who guides any modification effort.

Q4 Can you recognize if there has actually been a time in your life where someone has actually moved your cheese.

At the start of this year, I would be dropped off at the university by my dad at 8.30 am every early morning I had a lecture or tutorial. This worked out well for me as the weather condition was particularly hot. Nevertheless, at the middle of the term there was a change event. He informed me he needed to revert back to regular transport pattern and from then on I needed to ride my bike to university. This was both good and bad for me. On the positive side, this change indicated that I could leave house whenever I wished to so it provided me higher versatility. Nevertheless, on the other hand, instead of relaxing in the vehicle throughout the car flight, I now had to put some effort to riding myself to university in the hot sun.

Applying Lewin’s modification management design to this circumstance included an unfreezing procedure, which involved my dad describing the reasons he thought it needed to take place (Williams & & McWilliams, p. 121). Namely that he needed to have more flexibility around his working times which drive me in every day implied that was not always possible. Secondly, that I riding my bike suggested that I had more versatility around when I might leave house and return house. He also said that it would enable me to become more independent.

The change intervention was straight forward as it included me preparing my bike for riding conditions after 4 months of disuse. I need to keep an eye on when I need to leave house on every day.

The refreezing of the modification has occurred successfully as the advantages for me have surpassed the disadvantages (Williams & & McWilliams, p. 121). I can now have sleep-ins on the days I have late early morning tutorials or lectures, and I can return home at whatever time I seem like. So after the initial shock of the change, the modification has been effectively carried out and embedded (Williams & & McWilliams, p. 123).

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